Customer service 2.0

Customer service 2.0 requires the seamless integration of online and offline touchpoints as well as the efficient processing of B2B and B2C inquiries. Companies are faced with the challenge of meeting different customer requirements and optimizing service processes at the same time.

In the B2B sector, the focus is on individual business models and complex ordering processes, while speed and smooth processes are crucial in the B2C sector. Both segments are facing increasing customer demands that need to be met with efficient service strategies.

In the workshop you will gain insights into the key challenges and practical solutions for future-proof customer service.