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Selection and implementation of a B2C ERP system
Client profile
- Brand owner / retailer: Bodywear
- Revenue: > 100 million €
- Number of employees: >1,000
Information about the project
- Duration: 15 months
- Client project team: 20 people
- GCS consultant team: 2 people
Goals
- Development of an omnichannel strategy
- Support in the evaluation of possible ERP systems and support in the system implementation in 2 stages
Results
- Customer Journey Design
- Fit/gap check of potential partners/systems + ERP requirements catalog
- Pre-project implementation and start of the ERP system implementation phase
Project description
In this project, we developed an omnichannel strategy for a client and supported them in the selection and introduction of an ERP system to implement this strategy. In the first step, the implementation of an ERP system with a cash register connection for wholesale and retail is planned, followed by the connection of e-commerce as a second step. To implement the omnichannel-oriented ERP project, GCS worked with the customer's employees to develop a customer journey concept down to use case level, recorded and analyzed the processes in all specialist areas and formulated future requirements. On this basis, a semi-agile approach was used to preselect potential partners and systems for the client. A fit/gap check was used to develop a basis for decision-making.
After the final selection of the system/partner, implementation began.
Contact: Angelina Schock, Managing Partner
schock@gcs-consulting.de